Serengeti Safari Seekers (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your privacy while you visit our website and use our services. By using our website, you agree to the collection and use of information under this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, request information, or book our services:

• Personal Identification Information: This may include your name, email address, phone number, and mailing address.
• Booking Information: This includes details about your safari reservations, travel preferences, and special requests.
• Payment Information: For booking services, we collect payment details, such as credit card information, processed securely through our third-party payment providers.
• Technical Information: We automatically collect information related to your use of our website, such as IP addresses, browser type, device information, and browsing activity, through cookies and similar technologies.
• Feedback & Communications: Any feedback, inquiries, or communications you send to us via email or through our contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process and fulfill your safari bookings, respond to inquiries, and communicate relevant information about your trip.
• To Improve Our Services: To enhance our website and offerings based on user preferences, feedback, and browsing behavior.
• To Communicate with You: To send you confirmation emails, updates about your bookings, and promotional materials (if you have opted-in).
• To Process Payments: To securely process payments and complete your transaction.
• To Ensure Security: To maintain the safety and security of our website, prevent fraudulent activities, and comply with legal requirements.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption technologies, secure servers, and regular audits of our data practices. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, and pixels) to collect information about your browsing behavior and enhance your user experience. Cookies help us personalize content, analyze site traffic, and track website usage. You can manage or disable cookies through your browser settings, though this may affect your experience on our website.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are obligated to protect your personal data and may only use it for purposes related to providing the agreed services.

We also may use third-party analytics tools to help us understand website usage patterns. These tools may collect information such as IP addresses and device types.

6. Your Rights and Choices

You have certain rights regarding the personal data we hold about you:

• Access & Rectification: You may request access to or correction of the personal data we hold about you.
• Data Deletion: You can request the deletion of your personal data, subject to applicable legal obligations.
• Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in the email or by contacting us directly.
• Cookies Management: You can control cookie settings through your browser to block or delete cookies.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When personal data is no longer needed, we will securely delete or anonymize it.

8. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Legal Obligations: If required by law or to protect our rights, we may disclose your personal data to law enforcement or other authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

9. International Transfers

As a global business, we may transfer your personal data to other countries for processing. By using our services, you consent to such transfers. We ensure that your data is protected under applicable data protection laws.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately to have the data removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Serengeti Safari Seekers
Email: info@serengetisafariseekers.com
Phone: +255 772 427 007
Website: www.serengetisafariseekers.com